Warranty and Return Policy

Warranty and Return Policy Overview

IDWorkspace warrants that Supplied Products are free from defects in materials and production. This warranty is valid from the date of delivery, irrespective of shift usage, to the original End User and is non-transferable. IDWorkspace will fix or replace with comparable product, at its option and free of charge (for materials and components) any product, part or component which fails under normal use. If repair or spare is not commercially practicable, IDWorkspace will provide a refund or credit for the affected product. End User means the final purchaser acquiring a product from IDWorkspace for the purchaser’s own use and not for re-sale, remarketing or distribution.

DESKS, WORKSTATIONS AND STORAGE

Lifetime Warranty
Frame (Cuadro, Ace), drawers (body and fronts), legs and base and connecting beams.

5 Year Warranty
Height adjustable mechanisms and electronics, table top and rail mounted that houses power and/or data, or USB. Modesty panels and connectors, wire managers/cable trays.

SEATING

Frames (Steel, Nylon), seat shell, arm frame structure (Arm Rest Frame), main steel base, stool foot-ring.
Mechanisms, pneumatic cylinders/gas lifts, arm caps, foam, casters and glides.

Pursuant to this limited warranty, if a product fails under ordinary use as a result of a defect in materials or production, IDWorkspace will (i) repair or, at IDWorkspace option, replace the affected product at no charge, with a new or refurbished product of comparable function, performance and quality or (ii) refund or credit of the purchase price for the affected product, at IDWorkspace discretion, if IDWorkspace determines that repair or replacement is not commercially practicable or cannot be timely made.

i) A product “defect” means an inadequacy in the materials or workmanship of the product that (i) existed at the date of delivery with respect to the product from IDWorkspace to you and (ii) causes a failure of the product to perform under ordinary use in accordance with the materials and documentation accompanying the product. ii) An “ordinary use” means use of the product (i) in conformance with all applicable local, state, federal or national laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product.
•Replacement parts are covered for 1 year or the balance of the original warranty, whichever is longer.
ii) An “ordinary use” means use of the product (i) in conformance with all applicable local, state, federal or national laws, codes and regulations (including without limitation building and/or electrical codes) and (ii) in accordance with manufacturer recommendations and/or instructions in the materials and documentation accompanying the product.

Replacement parts are covered for 1 year or the balance of the original warranty, whichever is longer.

WARRANTY DOES NOT APPLY TO PRODUCT DEFECTS, DAMAGE, FAILURE OR LOSS RESULTING FROM:

Normal wear and tear.
Failure to apply, install, reconfigure, or maintain products according to published IDWorkspace or manufacturer instructions and guidelines.
Abuse, misuse, or accident (including, without limitation, use of product in unsuitable environments or conditions).
Damage or marking of materials or scrapes on fabric over time caused by sharp or foreign objects.
Alteration or modification of the product.
Scars, marks or wrinkles occurring naturally in leather, including changes due to aging, exposure to light or direct sunlight
Change of color of fabrics and surface materials due to soiling, stains, or dye transfer from clothing, including denim.
The substitution of any unauthorized non-IDWorkspace components for use in the place of IDWorkspace components in an integrated product solution, including but not limited to worksurfaces, leg supports, panels, brackets, shelves, overhead bins and other integral components.

Return

Goods that have been made to order in a specific finish or upholstery color as per customer’s specifications cannot be returned. Stock items can be returned within14 days from delivery. The product you return must be in a new, unused, condition with all its original packaging and product tags still attached. New and unused shall mean there are no marks on the items or signs of wear and use. The item shall be returned at the free charge for the standard delivery method within the Netherlands. Refund 14 days after we receive the product unused and in its original packaging.
If your order is received damaged or defective, we will endeavor to repair it or a replacement will be manufactured and delivered as soon as possible. No claims whatsoever shall be entertained for a replacement for damaged or missing goods unless it is notified to the delivery personnel at the time of delivery. The manufacturer’s warranty on faulty goods remains valid for the period it is given.
Once an order has been placed and you want to cancel the order please go to your account section, Order History, choose the order details and complete the form, you may also contact us via email info@idworkspace.com to enter into a cancellation agreement.
The Customer can cancel an order if IDWorkspace is not able to deliver the items ordered within 30days of the order being placed. Items with specific production and delivery times will not form part of this cancellation process.

Complaints

The IDWorkspace Team is here to ensure customer satisfaction. Please do not hesitate to contact us via email complaints@idworkspace.com